Help and support

Get in touch

Email hello@strayanchor.com.au and a real person will answer, usually within one business day (Perth time).

Quick answers

An invoice didn't arrive

Check it was sent to your invoice address exactly (Settings in the app shows it). PDFs and photos are read; a small image like a logo in a signature is ignored.

It matched the wrong purchase order

On the invoice, choose the right order under "Wrong order?". It's checked again straight away.

Quantities say nothing was received

Receive the delivery in Shopify (the purchase order's transfer), then click Check again on the invoice.

Xero or QuickBooks says it needs connecting again

Connections expire if they aren't used for a long time. Go to Settings and connect again; your account choices are kept.

The bill is in the wrong currency

Bills use your accounting system's currency. For invoices in another currency, turn that currency on under multi-currency in Xero or QuickBooks first.